This product currently supports over 350K medical devices and 55,000 customers including hospitals, EMS providers, police departments, and commercial locations such as airports, train stations, and hotels in over 80 different countries.
A leading medical technology company had achieved remarkable success developing innovative products and services in Medical and Surgical, and Neurotechnology but faced a significant challenge.
Simply shipping a successful product is not enough, because such technologies require ongoing support. Changes in regulatory requirements, as well as the range of necessary field services, will drive software updates, which will be delivered via software upgrades.
Additionally, it is important to track which devices have received which upgrades, a process mostly performed manually using spreadsheets. The client needed a scalable means of providing this support.
GlobalLogic’s expertise in embedded systems, secure communications, and cloud computing was instrumental in designing and developing a solution that allowed the client and their customers to remotely track the performance and operational readiness of their devices.
This enabled the client to provide support at the necessary scale in a cost-effective manner.
The solution monitored assets such as devices, batteries, electrodes, and other material resources owned by an organization. It also collected, transmitted, and managed asset data, sending notifications to involved personnel and providing a web interface for the data, all operating around the clock. The client gained an asset management system that enables them to better understand the quality and performance of their medical devices in the field.
GlobalLogic has maintained this capability, initially launched in 2008, as new devices and features have been added.